Logo Retriever Media Informatie
menu
Database

General terms and conditions

Retriever Media Informatie B.V.

1. Applicability

These General Terms and Conditions apply to all offers and agreements concerning the supply of services or products by Retriever Media Informatie B.V. Deviations from or additions to these General Terms and Conditions are valid only if expressly accepted in writing by Retriever Media Informatie B.V. The applicability of any purchasing or other terms of the Client is expressly rejected.

2. Definitions

In these General Terms and Conditions:

  • RMI: Retriever Media Informatie B.V., with its head office in Amsterdam and a branch office in Brussels;
  • Retriever Database: the online database(s) operated by RMI containing advertising and editorial data of media in the markets in which RMI is active, including the Netherlands, Belgium, Luxembourg and France;
  • Service: the online services offered by RMI, including access to and use of the Retriever Database and the functionality offered with it, including the map material displayed within those services;
  • Subscriber: a natural or legal person that has concluded a User Agreement with RMI;
  • Trial Subscriber: a natural or legal person that has concluded a trial subscription (Demo) with RMI and may temporarily try certain RMI services on that basis;
  • User Agreement: the agreement between the Subscriber and RMI under which the Subscriber, against payment and under these General Terms and Conditions, has access to and may use the Retriever Database or a part of it;
  • Automated access: any access to the Retriever Database by automated software, AI agents, large language models (LLMs), bots, scrapers, crawlers or any other non-human access method;
  • Systematic extraction: any pattern of access – whether automated or by repeated manual access – that replicates the contents of the Retriever Database in whole or in substantial part, regardless of whether individual requests comply with per-request technical limits.

3. User Agreement

3.1. All intellectual property rights in or in connection with the Retriever Database and associated software vest in RMI and/or its licensors.

3.2. RMI grants the Subscriber, for the duration of the User Agreement, the non-transferable right to use the Retriever Database or a part of it. This right of use comprises solely the normal use of the Retriever Database within the technical possibilities offered by RMI.

3.3. The Retriever Database may be used solely for the Subscriber’s own business or professional activities, and never in a manner that leads or may lead to any form of – whether or not commercial – exploitation of the Retriever Database or any part of it by the Subscriber or a third party. The Subscriber may not provide, transfer or otherwise make available the Retriever Database, or licence or use rights or other rights arising from the User Agreement, in any form, to any third party, or contribute them (directly or indirectly) to any collaboration, unless RMI has given prior written consent.

3.4. If the User Agreement names a department or part of the Subscriber’s business, the Subscriber’s right of use is limited to that department or part.

3.5. The right of use is granted subject to full and timely payment by the Subscriber of the agreed fees.

3.6. The Subscriber is expressly prohibited from:

  • making or attempting to make changes to the Retriever Database;
  • using technical means to circumvent usage restrictions of the Retriever Database or associated software;
  • making any use of, or performing any act in respect of, the Retriever Database other than as expressly permitted under these General Terms and Conditions;
  • using automated software, AI agents, large language models (LLMs), bots, scrapers, crawlers or any other non-human access method to access the Retriever Database, whether directly or indirectly, other than as expressly permitted under the contracted API quota. Any access method operating at a speed, volume or pattern inconsistent with normal human interaction shall be presumed to be automated access for the purposes of this clause;
  • systematically extracting data from the Retriever Database. The use of AI systems to aggregate, index or compile database contents for training, fine-tuning or inference purposes constitutes systematic extraction;
  • using data from the Retriever Database to build, train or improve a competing product or service; sharing access credentials with AI systems or agents operating on behalf of third parties; or reverse engineering or deriving the structure of the Retriever Database.

Where a Subscriber wishes to use the Retriever Database in a manner other than described in these General Terms and Conditions, the Subscriber must contact RMI.

3.7. If the Retriever Database has been used without RMI’s written consent outside the scope of what is expressly permitted, RMI may elect either to require the Subscriber to pay the fee customarily charged by RMI for such use, or to treat such use as a breach and an infringement of intellectual property and invoke all associated legal remedies, including full compensation for damages.

3.8. The Retriever Database constitutes a protected database within the meaning of Directive 96/9/EC (Database Directive), as implemented in Dutch law in the Databankenwet 1999. RMI has made substantial investment in the obtaining, verification and presentation of the database contents. Any extraction or re-utilisation of a substantial part of the database without authorisation constitutes an infringement of RMI’s sui generis database rights.

3.9. RMI applies technical monitoring measures including per-user rate limiting, anomaly detection on access patterns, and client-specific watermarking of all exported data. Watermarks enable RMI to identify the source of any unlawfully extracted or redistributed data. The Subscriber consents to the logging of access patterns and usage volumes for the purpose of detecting violations of this article and complying with applicable data protection law.

3.10. The Service displays map material provided by Google Maps Platform (maps, satellite/aerial imagery and Street View). The Subscriber is granted a limited, non-exclusive, non-transferable and non-sublicensable right to consult this map material solely within the Service for its internal media planning and analysis. Such use is subject to the then-current Google Maps/Google Earth Additional Terms of Service (https://www.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy), which are incorporated into these General Terms and Conditions by reference. The Subscriber shall not: (a) copy, store, cache, download, export or screenshot the map material outside the Service; (b) reuse it in its own communications such as mailings, advertisements, social media, presentations or print; (c) where satellite or aerial imagery is concerned, use it for commercial or promotional purposes; or (d) edit, or remove, obscure or alter the Google attribution and logos.

4. Trial Subscription (Demo)

4.1. RMI grants the Trial Subscriber the right to make limited use of the Retriever Database for a period of one week in order to try RMI’s services. The Trial Subscriber’s right of use comprises only normal use within the limited technical possibilities offered by RMI to the relevant Trial Subscriber. This means, among other things, that the number of search results per query is limited and the total number of search results obtainable during the trial may be limited.

4.2. If the Trial Subscriber uses the Retriever Database without RMI’s written consent contrary to the trial restrictions (including as described in Article 4.1), Article 3.7 applies.

4.3. These General Terms and Conditions, with the exception of Article 3.2, also apply to the Trial Subscriber, on the understanding that where “Subscriber” appears, “Trial Subscriber” shall be read.

4.4. RMI reserves the right, at its discretion, to refuse trial subscriptions and subscriptions without stating reasons, which will be communicated to the applicant as soon as possible.

5. Term, termination and suspension

5.1. A User Agreement has a term of one year, unless a different term is agreed in writing.

5.2. At the end of a contract period the User Agreement is automatically renewed for one year, unless terminated by one of the parties. Termination must be made in writing no later than 3 months before the end of a current contract period.

5.3. RMI may terminate the User Agreement at any time with immediate effect and without owing any compensation if the Subscriber has used the Retriever Database contrary to Article 3.

5.4. RMI may suspend its services (including access to the Retriever Database) at any time when it suspects the Subscriber has used the Retriever Database contrary to Article 3 or otherwise improperly uses RMI’s services or products.

5.5. A breach of the prohibition on automated access (Article 3.6) or systematic extraction constitutes a material breach entitling RMI to immediately suspend access and terminate the agreement, provided the breach is not remedied within a reasonable period of at least five (5) business days of written notice, unless the breach is by its nature incapable of remedy or immediate suspension is necessary to prevent ongoing harm to the database.

6. Payment

6.1. The Subscriber must pay the annual subscription fees and any other fees stated in the User Agreement to RMI in advance.

6.2. Subscription fees and any other fees must be paid no later than 14 days after the invoice date, unless agreed otherwise in writing.

6.3. If the Subscriber fails to pay amounts due or pay them on time, the Subscriber owes statutory commercial interest on the outstanding amount (without notice of default being required). If payment continues to be withheld, RMI may refer the claim for collection. In that case the Subscriber is liable, in addition to the amount then due, for judicial and extrajudicial costs.

6.4. RMI may adjust the rates and/or other fees. A new rate takes effect when the User Agreement is automatically renewed, unless it is terminated (as described in Article 5.2).

6.5. If an increase of a rate or other fee exceeds 5%, RMI will inform the Subscriber in good time so that the Subscriber may still terminate before the increase takes effect. If the termination period has already expired when RMI informs the Subscriber of an increase exceeding 5% (so the increase takes effect within the termination period), the Subscriber is entitled to terminate within two months of being informed. Such termination must be made in writing. The fee owed by the Subscriber in that case will be calculated on the basis of the old rate.

7. Protection of personal data

7.1. In performing its services RMI processes personal data of the Subscriber and/or persons working at/for the Subscriber.

7.2. RMI may process personal data in connection with supporting its services to the Subscriber and with being able to approach the Subscriber and/or persons working at/for the Subscriber with information and with services of RMI and third parties.

7.3. Processing of personal data by RMI in the context of the activities referred to in paragraphs 1 and 2 takes place in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

7.4. The Subscriber has an independent obligation to comply with applicable data protection law. The Subscriber indemnifies RMI against all third-party claims in connection with the Subscriber’s non-compliance with such law. This indemnity also covers all damages and costs RMI suffers or incurs in connection with such a claim.

8. Liability

8.1. RMI will make reasonable efforts to ensure the availability of the Retriever Database. RMI cannot guarantee the accuracy and completeness of the information made available in the course of its services, as RMI depends on third parties supplying that information. Accordingly RMI cannot be held liable for any errors in the content of information made available, or for any down time (unavailability) of the Retriever Database.

8.2. RMI is not liable for:

  • the substantive accuracy, completeness and timeliness of the content of the Retriever Database;
  • any damage that may arise during or following use of the information presented in the Retriever Database;
  • any damage that may arise from the (temporary) unavailability or lack of currency of the Retriever Database.

8.3. If, despite Articles 8.1 and 8.2, RMI is nevertheless liable in connection with an agreement to which these General Terms and Conditions apply, that liability is limited to the total subscription fees or other fees the counterparty has paid to RMI in the year preceding the claim, up to a maximum of € 2,500.

9. Amendment

9.1. RMI will amend the General Terms and Conditions from time to time. The General Terms and Conditions therefore always contain a version date. The most recent version is available on RMI’s website.

9.2. Each agreement is governed by the version of the General Terms and Conditions that was the most recent version when that agreement was entered into. If an agreement is renewed under Article 5.2 after these General Terms and Conditions have been amended, the most recent version applies from the moment of renewal.

9.3. RMI keeps earlier versions of the General Terms and Conditions, with version date, available so that it can be established at any time which version applies to a given agreement.

9.4. RMI reserves the right at all times to change the Retriever Database, the associated software, its functionality, its website or otherwise its products or services, in content or technically.

10. Governing law and disputes

10.1. The agreement to which these General Terms and Conditions apply is governed exclusively by Dutch law. The applicability of the Vienna Sales Convention is excluded.

10.2. Any disputes concerning the formation or performance of this agreement, or otherwise connected with these General Terms and Conditions, will be submitted to the District Court of Amsterdam. Nothing in this article affects any mandatory protection available to the Subscriber under the law of its place of establishment.

10.3. These General Terms and Conditions are made available by RMI in several languages. RMI concludes all agreements as a Dutch company (Retriever Media Informatie B.V.) under Dutch law, regardless of the country in which the Subscriber is established. In the event of any discrepancy between language versions, the Dutch version prevails.

General Terms and Conditions Retriever Media Informatie B.V. – version 1 July 2026